No matter how much, or sometimes even how little, you may know about computers, you may have found yourself getting a call from a friend or relative requesting your help in resolving a problem they’ve encountered with their computer. If you’ve ever had that experience, you are by definition “their computer guru” or as my friend Don Vernine likes to call it a “computer lizard.” Knowledge about these matters is relative. So long as you know more than the person asking the question, they look upon you as possessing magically acquired knowledge that is beyond their powers of understanding. In such circumstances, it is helpful to have them go through a structured problem solving process beforehand, so that you can cut right to the chase and identify and resolve the problem. This morning, my friend Paul Moor sent me a link to a Computer Problem Report Form that is sure to speed the process considerably. Check it out and read it carefully. You may find it very informative.
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